I truly want to get a lawyer.Excludes: Angola, Burundi, Benin, Burkina Faso, Botswana, Central African Republic, Côte d'Ivoire (Ivory Coast), Cameroon, Congo, Democratic Republic of the, Congo, Republic of the, Comoros, Cape Verde Islands, Djibouti, Algeria, Egypt, Eritrea, Western Sahara, Ethiopia, Gabon Republic, Ghana, Guinea, Gambia, Guinea-Bissau, Equatorial Guinea, Kenya, Liberia, Libya, Lesotho, Morocco, Madagascar, Mali, Mozambique, Mauritania, Mauritius, Malawi, Mayotte, Namibia, Niger, Nigeria, Reunion, Rwanda, Senegal, Saint Helena, Sierra Leone, Somalia, Swaziland, Seychelles, Chad, Togo, Tunisia, Tanzania, Uganda, South Africa, Zambia, Zimbabwe, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, China, Georgia, India, Japan, Kazakhstan, Kyrgyzstan, Korea, South, Sri Lanka, Maldives, Mongolia, Nepal, Pakistan, Tajikistan, Turkmenistan, Uzbekistan, Aruba, Anguilla, Netherlands Antilles, Antigua and Barbuda, Bahamas, Belize, Barbados, Costa Rica, Cayman Islands, Dominica, Dominican Republic, Guadeloupe, Grenada, Guatemala, Honduras, Haiti, Jamaica, Saint Kitts-Nevis, Saint Lucia, Montserrat, Martinique, Nicaragua, Panama, Puerto Rico, El Salvador, Turks and Caicos Islands, Trinidad and Tobago, Saint Vincent and the Grenadines, British Virgin Islands, Virgin Islands (U.S. It is the worst experience of my life with a cell company. I have to repeat the whole story every time. No one looks into records or notes from the account. We thought that was settled but it is a charge again on my bill. Called on 2 separate occasions, and was told that they found them in the warehouse. We did the transfer and sent 2 original phones back. Put a new order in, waited again and finally they came. Was told they were closing some stores, canceled the order again. A few days later, I got a call, the phones were there. At that store, they looked at it and said it was the port, they put another order to exchange. So after being treated horrendous, canceled that order, and took the phones to another store. They said the phone was charging, took it home and used the charger it came with, didn't charge.
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We started a warranty exchange, we had to cancel because of the lousy customer service.
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Then 6 months later, 2 phones broke, would not charge. In fact on day 1 we left the store because they didn't program our phones correctly. I'm literally without a phone now.just sitting here typing this.I'm losing a an antire day cause customer support is so bad.I would run from this company.RRRRRRRUUUUUUUUUUUUUUUUNNNNNNNNNNNNN Unfortunately, you'll need to get a new sim card for your mobile phone and let everyone know your number's changed. I then called back and the girl and i got cutoff when she went to activate my phone. i then try to have them activate the new phone which took 40 minutes then the person said to hold and never came back cause they didnt know what thtye were doing. I take the box to the t-mobile store and the guys there are like "they should have never sent you any of that" and explained i'd need to call customer service to return the trakcers AND THAT THEY COULDNT ACTIVATE THE PHONE cause its a family plan and i'm not a "delegate" and that the main account holder would have to call and add me as a delagate.įORTH: I call customer support and they cancel the tracker insurance and sai thye have to send a return box for the trackers. THIRD: I get the phone and theres the trackers i dont want and the popsocket. I just kept saying, ALL I WANT IS THE PHONE/ I did that and the rep dumped a bunch tracking devices to the order and popsocket thing.the whole time she mumbled and i could barely understand her. Second: went to a t-mobile store and they said they cannot give me the new iphone 13, that i have to call them to order it.
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First: I went to Apple store and bought a new iphone 13, but they cannot apply the offer to your purchase, so I had to take the new phone back and reactivate my old phone. Sprint and t-moblie arent supproting 3g anymore so YOU HAVE TO UPGRADE.
T MOBILE SIM CARD READER UPGRADE
My mind is blown by how many loops ive had to jump thru just upgrade my iphone 7 to a 13. Customer service is flat out lying to me. That never happened though I was assured they would stop. I called to ask that those threatening texts be stopped.
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With T-Mobile I get threatening texts even though I have made an a payment arrangement. I never had to make payment arrangements with Sprint I just made the payment two weeks late and no problem. I call in every month to make a payment arrangement for the 3rd of the following month. My pay due date is the 24th of each month. I called T-Mobile to see if something could be worked out and they said sure! We'll stop billing you for those calls immediately. Since the merger and since I was forced to be a T-Mobile customer, I've had some very difficult misleading conversations with customer service. I was a Sprint customer for years and was very happy with the service.